This Refund Policy outlines the terms under which refunds may be issued for our products and services. By subscribing to or purchasing our services, you agree to this policy.
Busy Hotelier operates as a subscription-based and/or service-based technology provider.
Payments made for setup fees, onboarding, training, or consultation services are non-refundable once services have been rendered.
Subscription fees are billed in advance and are non-refundable except as provided below.
Refunds may only be considered under the following circumstances:
Duplicate Payment: If you are accidentally charged more than once for the same service.
Service Failure: If Busy Hotelier fails to deliver the contracted service(s) and the issue cannot be resolved within a reasonable time frame.
Technical Errors: If a proven system error prevents you from accessing or using the service and our team is unable to rectify it.
The following are strictly non-refundable:
Setup, onboarding, and customization fees.
Professional services (consultancy, digital marketing, or third-party integrations).
Partial months of service or unused subscription periods.
Ancillary services such as domain registrations, third-party software, or hosting costs.
All refund requests must be submitted in writing via support@busyhotelier.com within 14 days of the transaction date.
Requests must include your business name, invoice number, and a detailed explanation of the reason for the refund request.
Busy Hotelier reserves the right to approve or decline refund requests based on the criteria stated in this policy.
Approved refunds will be processed within 7–14 business days using the original method of payment.
Depending on your bank or payment provider, the funds may take additional time to reflect in your account.
Clients may cancel their subscription at any time by contacting our support team.
Cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused time.
Busy Hotelier reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and become effective immediately upon posting.
For questions or assistance regarding this Refund Policy, please contact:
📧 support@busyhotelier.com
For over a decade, we’ve empowered small properties with an all-in-one solution that simplifies operation, drive direct bookings, and increase revenue.
